Frequently Asked Questions

How do I contact customer service?

Please email teamCDK@creativepromo.net

What do I do if I want a custom order?

Please email teamCDK@creativepromo.net

How soon will my order ship?

Inventoried goods will ship in 24-48 hours. Made-to-order items ship within 12-15 working days. 

How do we suggest new items we want to see?

Please email teamCDK@creativepromo.net for any new items, ideas, or suggestions.

What if I need items faster than the standard production time?

Please email teamCDK@creativepromo.net with project details and the date needed for arrival.

On-Demand Return / Exchange / Cancel Orders Policy

1. Returns:

For products made-to-order or personalized, we cannot accept returns unless there is a defect or error in manufacturing. In the unlikely event you receive a defective or incorrect item, please get in touch with us within 72 hours of receiving your order. To process a return, please email teamCDK@creativepromo.net with your order number, a description of the issue, and clear photos of the defective or incorrect item.

2. Exchanges:

On-Demand items: Unfortunately, due to the nature of our made-to-order process, we cannot offer direct exchanges.You must place a new order if you wish to exchange an item for a different size, color, or design. We recommend reviewing your order carefully before confirming to ensure it meets your preferences.

3. Refunds:

Refunds will be issued only in cases of defects or errors in manufacturing. Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.

4. Cancellations:

Orders are processed as quickly as 1 hour after submission. Once orders have been processed, any incurred costs can not be reimbursed.